Ticketsystem
Where can I see that my ticket has been completed?
The processing status of tickets is divided into 4 groups. A ticket may be open, in progress, completed, or classified as not necessary. The status of a ticket can be viewed in the Status column in the menu item Tickets. If a task created from a ...
How do I automatically create tickets from incoming emails?
Email to ticket In the house manager it is possible to create a ticket directly from incoming e-mails. The ticket is stored here in the ticket entrance (ticker-external). This requires a separate email account to which the emails are sent. From ...
What is the difference between the ticker External and Ticker login?
TheTicker ExternalNo need credentials for your house manager. + Advantage: A large group of people can send tickets to you. The only requirement is a link (URL) to the ticket system. Disadvantage: Individual query masks can be created (e.g. key loss ...
Enter tickets with access data (user & password)
For the ticker "Login" access data to the software are required (license user or external users with login name and password). Users can then log in to the house manager via the normal access link and enter tickets in the menu item Tickets. In this ...
Ticker External
In the "External" ticker, the reporters do not need access data to the house manager, but can enter data directly on a previously adapted ticket mask, for example by scanning a QR code. The information queried in this mask is general and cannot be ...
Which variants are available in the house manager?
The ticket system is intended to serve the fast and uncomplicated transmission and processing of defects or faults. Once a ticket is created, it can be processed by users (with license) and converted into a task. Tickets that are not considered ...