How do I automatically create tickets from incoming emails?

How do I automatically create tickets from incoming emails?

Email to ticket

In the house manager it is possible to create a ticket directly from incoming e-mails.



The ticket is stored here in the ticket entrance (ticker-external).
This requires a separate email account to which the emails are sent.
From there, the house manager can now retrieve the corresponding e-mails and store them in the ticket receipt.
To use this feature, follow these steps:

1. Go to the options and open them.
2. Go to the Ticket System tab, search for Convert email to tickets.
3. Check a checkbox in the checkbox and save with the floppy icon.

After the additional function has been activated, a new selection option is now created in the lower area. Newly added email has now been automatically converted to messages.
Now open this area.

The following fields are now available for filling:

Hostname (POP3 server): (example pop.gmx.net )
Registration name (email):deine-mail@gmx.de
Password (email password): email password
Port (Pop3 port): 110/995: 995 (The port used)
Https (SSL/TLS): on

Furthermore, you are displayed:

Delete processed emails -> Here you can decide whether the e-mail should be deleted after collection.
Use HTTPS -> Should be turned on.
Skip certificate check -> Should be turned on, otherwise the certificate will be checked with each query.

Save the information with the floppy icon.

The house manager will now retrieve the e-mails from the e-mail account every 5 minutes and delete them immediately depending on the setting. The retrieved emails are now available in the ticket receipt.
Please note that the subject line of the email and the content of the email will be reflected in the later tasks. Corresponding document attachments are stored in the ticket and also in the respective task. Thus, you have all the content available in the task.


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